Shipping policy
Shipping and Local Pickup Policy
Effective date: September 6, 2026
This Shipping and Local Pickup Policy applies to orders placed through DTF-Xpress. By placing an order, the customer agrees to the production, shipping, delivery, and pickup terms below.
United States Shipping
DTF-Xpress currently ships to addresses within the United States only.
Available shipping methods and charges are displayed during checkout. Shipping charges are based on the order, destination, and service selected.
Free Shipping
Orders totaling more than $75 after discounts and before taxes qualify for free shipping when the free-shipping option is offered at checkout.
DTF-Xpress will select the carrier and service used for free shipping. Free shipping does not include upgraded, expedited, rush, or guaranteed-delivery services.
Same-Business-Day Shipping
Eligible DTF transfer orders placed and paid for before 2:00 p.m. Central Time, Monday through Friday, are scheduled to ship the same business day.
Orders placed after 2:00 p.m. Central Time will normally be processed the following business day. Orders placed after 2:00 p.m. Friday, on weekends, or on recognized holidays will normally be processed the next business day.
To qualify for same-business-day shipping:
- Payment must be successfully completed.
- Print-ready artwork must be uploaded with the order.
- The artwork and order information must not require clarification, correction, or customer approval.
- The order must not exceed our same-day production capacity.
- The product must be eligible for same-day production.
Submitting an order before the cutoff does not guarantee a particular delivery date. Production and carrier transit times are separate.
Large orders, unusually complex gang sheets, orders requiring artwork assistance, equipment interruptions, supply shortages, severe weather, high-volume periods, and circumstances outside our reasonable control may require additional production time. If a substantial production delay occurs, we will attempt to notify the customer.
Artwork or Order Delays
Production may be delayed if:
- Artwork is missing, corrupted, or cannot be opened.
- The uploaded file does not match the size or product ordered.
- Artwork requires correction or approval.
- Payment has not been completed.
- The customer has not responded to a question concerning the order.
- The order contains incomplete or conflicting instructions.
Production time begins after DTF-Xpress has received all required information, usable artwork, approvals, and payment.
DTF-Xpress is not responsible for missed shipping cutoffs or delivery deadlines caused by customer-supplied artwork, missing information, delayed responses, or payment problems.
Estimated Transit and Delivery Times
Shipping estimates shown during checkout begin after the order has been produced and transferred to the carrier. Production time is not included in the carrier’s estimated transit time.
Carrier delivery estimates are not guaranteed unless the customer purchases a service specifically identified by the carrier as guaranteed. Delivery may be delayed by weather, holidays, carrier disruptions, emergencies, incorrect addresses, or other circumstances outside the control of DTF-Xpress.
DTF-Xpress does not guarantee arrival by a particular date unless that commitment has been confirmed by us in writing.
Customers with a firm event or production deadline should order early and select an appropriate shipping service.
Shipping Confirmation and Tracking
When available, tracking information will be sent to the email address or telephone number provided with the order.
Tracking information may take time to update after a shipping label is created. Creation of a shipping label does not always mean the carrier has scanned or taken possession of the package.
Customers are responsible for monitoring tracking and making arrangements to receive their packages.
Accurate Shipping Information
Customers are responsible for providing a complete and accurate:
- Recipient name
- Business name, when applicable
- Street address and unit or suite number
- City, state, and ZIP Code
- Email address
- Telephone number
DTF-Xpress is not responsible for delays, non-delivery, or additional charges resulting from incorrect or incomplete information supplied by the customer.
If a package is returned because of an incorrect address, refused delivery, failure to claim the package, or another customer-related reason, the customer will be responsible for any additional shipping charges required to resend it. Original shipping charges are non-refundable.
Address-change requests are not guaranteed after an order has entered production or a shipping label has been created.
Lost or Delayed Packages
Once an order has been accepted by the carrier, its movement and delivery are outside the direct control of DTF-Xpress.
If tracking has not updated for an unusual length of time or the package appears lost, contact us with your order number. We will assist with the carrier’s investigation or claim process when appropriate.
A package is not considered lost solely because it arrives later than its estimated delivery date. Replacement or refund decisions will be made after reviewing the tracking history and, when applicable, the results of the carrier’s investigation.
Shipping charges and custom-product costs are not automatically refundable because of a carrier delay.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located, the customer should:
- Check all entrances, porches, mailrooms, parcel lockers, and other delivery locations.
- Ask household members, employees, neighbors, or building management whether they accepted the package.
- Allow until the end of the next business day because some carriers scan packages before final delivery.
- Contact the carrier to request delivery details.
- Notify DTF-Xpress if the package still cannot be located.
DTF-Xpress will assist when possible but is not responsible for theft, disappearance, or loss occurring after a carrier confirms delivery to the address supplied with the order.
Shipping Damage
Customers must inspect packages immediately after delivery.
Shipping damage, missing contents, or visibly damaged transfers must be reported to DTF-Xpress within five calendar days of delivery. The claim must include:
- Customer name and order number
- Description of the problem
- Photographs of the shipping box or mailer
- Photographs of the shipping label
- Photographs showing the damage to the transfers
- Photographs of any damaged inner packaging
Customers must keep the transfers and all packaging while the claim is being reviewed. DTF-Xpress or the carrier may require additional documentation or inspection.
Do not discard damaged products or packaging until the claim has been resolved.
Local Pickup
Local pickup is available when shown as an option during checkout.
Eligible pickup orders placed before 11:00 a.m. Central Time, Monday through Friday, are generally scheduled for same-business-day pickup, provided the artwork is print-ready and no order issues require customer attention.
Customers must wait until they receive confirmation that the order is ready before coming to the pickup location. Placing an order does not mean it is immediately available.
The person collecting the order may be required to provide:
- The order number
- The customer’s name
- Pickup confirmation
- Identification when reasonably necessary to verify the order
Customers should inspect pickup orders before cutting, pressing, selling, or distributing the transfers. Any visible shortage, damage, or incorrect item should be reported promptly under our Return, Reprint and Refund Policy.
Pickup hours, holiday closures, and availability may change. Current pickup instructions provided with the order will control.
Unclaimed Pickup Orders
Customers are responsible for collecting local pickup orders promptly after receiving the ready-for-pickup notification.
Orders that remain unclaimed for more than 30 calendar days may be considered abandoned. Custom orders that are abandoned remain non-refundable because they were produced specifically for the customer.
Missed Deadlines and Indirect Losses
DTF-Xpress is not responsible for missed events, lost sales, customer refunds, labor charges, production downtime, garment costs, or other indirect or consequential losses resulting from carrier delays, incorrect shipping information, weather, equipment interruptions, or circumstances outside our reasonable control.
The customer is responsible for allowing sufficient production and transit time when ordering for a deadline.
Relationship to Our Return Policy
Custom-printed DTF transfers and gang sheets are made specifically for each customer and are not returnable simply because delivery was delayed or the customer no longer needs them.
Printing defects, incorrect products, shortages, and other order problems are handled according to the DTF-Xpress Return, Reprint and Refund Policy.
Contact Us
For shipping or pickup assistance, contact: info@digitalkanvas.com, or call 901-896-9690
DTF-Xpress
Website: https://dtf-xpress.com